At MozhiBook.com, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to address your concerns.

1. Eligibility for Returns

You may return items purchased from MozhiBook.com under the following conditions:

  • The item is returned within 7 days of delivery.
  • The item is in its original condition, unused, and includes all original packaging, tags, and accessories.
  • Proof of purchase (order receipt or confirmation email) is provided.

Non-Returnable Items:

  • Digital products such as eBooks or downloadable content.
  • Clearance or sale items, unless they are defective or damaged.
  • Gift cards and vouchers.

2. Return Process

  1. Contact Us:
    Notify us of your intent to return an item by emailing mozhipub@gmail.com or calling 0776034457. Please include your order details and the reason for the return.
  2. Return Authorization:
    Once your request is approved, we will provide instructions for returning the item.
  3. Shipping the Return:
    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
    • Ensure the item is securely packaged to avoid damage during transit.
    • Send the return to:
      MozhiBook.com Returns Department
      49, 2nd Chappel Lane, Wellawatte, Colombo-06
  4. Inspection and Approval:
    Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.

3. Refunds

  • Approved refunds will be processed within 7 business days of receiving the returned item.
  • Refunds will be credited to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

  • Exchanges are allowed for defective or damaged items only.
  • If you wish to exchange an item, please contact us within 7 days of delivery.
  • Replacement items will be shipped free of charge.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us immediately.

  • Provide clear photos of the damaged/defective item and the packaging for verification.
  • We will arrange for a replacement or a full refund at no additional cost.

6. Cancellations

  • Orders can be canceled before they are shipped.
  • To cancel an order, contact us at mozhipub@gmail.com or 0776034457 as soon as possible.
  • If the order has already been shipped, it will need to follow the return process.

7. Contact Us

For any questions or concerns about our return and refund policy, please reach out to us:

  • Email: mozhipub@gmail.com
  • Phone: 0776034457
  • Address: 49, 2nd Chappel Lane, Wellawatte, Colombo-06

Thank you for shopping with MozhiBook.com!